What do you need help with?

Sign up with your email, verify it, and you're in. One account covers every Tahanic product — you never create a second login for MySchedule, MyReview or MyCost.

Create your business, add its locations, then invite your people and give each a role. Every product reads this same setup — you do it once.

Yes. Each business keeps its own locations, people, knowledge and data. Your role can differ per business.

Choosing your industry prefills the Business Brain with relevant knowledge, voice examples and rules. It is a starting configuration, not a different version of Tahanic — everything remains editable.

Invite each person by email and pick their role: Owner, Manager, Staff or Read-only. The role decides what they can see and do in every product. Roles can be changed later by an Owner or Manager.

What happens: the week stays a draft while you build it. Publishing notifies every affected person, and each later change keeps its old and new version.
Who can do it: Owner or Manager.

Assigning them a shift raises a warning before you publish — approved time off is treated like unavailability. You can still override it deliberately; the warning exists so it never happens by accident.

An open shift is published without a name; eligible staff can request it. A swap is requested by the employee, and the system shows the consequence (cost effect, rule conflicts) before a Manager approves or declines. Nothing changes without a manager.

Tahanic tracks scheduled and actual hours and warns about overtime risk while the week is a draft. It is not a payroll system — it prepares the hours for export; your payroll tool calculates pay.

Shifts are stored against the location's timezone, so a shift spanning a clock change keeps its real local start and end. Worked-hours totals reflect the actual elapsed time on that night.

Depending on how the manager set it up: a simple tick, a step-by-step checklist, a photo, a numeric reading (for example a temperature), a signature, or a manager sign-off — and several of these can be required together.

One-off, daily, weekly, or attached to every occurrence of a shift (every opening, every closing). Time-bound tasks carry a deadline and remind before it passes.

It becomes visibly overdue, the assignee is notified, and it escalates to a manager (and then a second contact if still open). Missed work never disappears silently.

Staff see their own assigned tasks. Managers and Owners see all tasks at their locations, with completion state and proof. Read-only users can view but never complete or edit.

Staff clock in from their phone; the clock-in is checked against the shift's location — a shop, a site or a client visit. Late arrivals and missing clock-ins surface on the manager's today view.

A reminder goes out around shift end. An unclosed entry is flagged for a manager, who can correct it — the correction is recorded with who changed what.

From your Business Profile and Business Brain: your products, policies, tone, signature and rules. You can edit, regenerate, or refine it (shorter, warmer, more formal). If it doesn't know something, it doesn't invent it. If drafting fails, the review simply waits for a person.

The reply's state becomes Approved, recording who approved it and when. Approved does not mean published — you copy the approved reply to the review platform yourself. Approval can be revoked, and earlier versions are kept.

Rules by rating, keyword, language and location decide how a draft is classified and who it is assigned to. A deterministic risk scan runs first on every draft: legal, safety and discrimination language is always blocked; refunds, employee accusations and fraud claims always escalate. No rule, preset or AI signal can override that — and these labels classify drafts, they never send anything.

You share a review link or QR code with real customers. Unhappy customers can be routed to a private feedback form first, handled internally. Do-not-contact and unsubscribe are honoured, duplicates prevented, and every customer gets the same ask — no review gating.

Count sheets are organised by storage area and filled on a phone. A count stays a draft until someone finalises it — only a finalised count updates stock levels and feeds variance.

Each item has one base unit (kg, L, piece…). Purchases and counts convert into it, so pick the unit you actually count in. Changing an item's unit later affects history — set it carefully at the start.

Waste is costed from the item's latest known price. If the item has no price yet, the record is kept with quantity and reason, and its cost fills in once a price exists.

Record what actually arrived and flag the discrepancy on the invoice. The flagged difference stays visible against that supplier so the pattern is not lost.

Imports covering the same period are detected as duplicates and held for your confirmation instead of silently double-counting sales.

Expected usage (from sales × product costs) minus recorded waste, compared with actual depletion (from counts). What remains is unexplained — named, costed, and marked needs investigation with possible contributors. It is a question to investigate, never a verdict.

Each location keeps its own schedules, reviews, knowledge, stock and rules. Permissions and location scope decide what each person sees and controls; a regional manager can span several locations under the same account.

Your data is yours. Reports export to CSV, and you can request account data export or deletion by contacting admin@tahanic.com.